Soligo Air LLC ("Soligo Air," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our HVAC services. This policy applies only to Soligo Air and our website: www.soligoair.com.

1. Information We Collect

We may collect the following types of information: Personal Information: Name, phone number, email address, service address. Service Information: HVAC-related project details, service preferences, appointment dates, documents, and photos you upload. Device & Usage Data: IP address, browser type, and interactions with our website.

2. How We Use Your Information

We use your information to: Schedule and manage appointments. Provide HVAC system quotes and perform services. Communicate with you about your project. Respond to inquiries and provide support. Improve our website and user experience. Send updates, confirmations, and service reminders via SMS or email. Send promotional messages (only if you opt in).

3. SMS Communication & Consent

Soligo Air may send SMS messages related to: Appointment confirmations and reminders. Service updates and technician arrival notifications. Job completion surveys and customer satisfaction follow-ups. Promotional offers and seasonal updates (if opted in). Your information will not be shared with third parties for marketing purposes.

Verbal Opt-In:

Soligo Air collects opt-in consent verbally. Customers may opt in to SMS communications in person or during a phone call. At registration, customers are asked to provide their phone number, and staff will ask if they would like to receive messages for billing notifications, appointment reminders, dispatch updates, and job follow-ups. Customers are informed that: “Message and data rates may apply.”, “Message frequency may vary.”, “Text HELP for support or more information, and STOP to unsubscribe at any time.”, “Your information will not be shared with third parties.”

Website/Online Opt-In:

By submitting any form on our website and signing up for texts, you consent to receive text messages from Soligo at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies.
You may unsubscribe at any time by replying STOP or clicking an unsubscribe link (where available). Reply HELP for help. Your information will not be shared with third parties.

4. Sharing of Information

We do not sell your information. We may share your data with: Licensed HVAC technicians and subcontractors, CRM or scheduling platforms, Financing or rebate partners (if applicable), Government authorities when required by law.

5. Data Security

We use reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. However, no system is 100% secure. If you suspect your data may have been compromised, contact us immediately.

6. Cookies

Our website uses cookies to improve performance and understand user behavior. You can control or disable cookies in your browser settings at any time.

7. Your Rights and Choices

You may:

Opt out of SMS messages by replying STOP. Request access, correction, or deletion of your personal data by emailing [email protected]. Control cookie settings through your browser

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. External Links

Our site may link to external websites that are not under Soligo Air’s control. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

11. Soligo Air Care+ Membership Privacy

When you enroll in the Soligo Air Care+ Membership, we collect and store: Membership Details: Tier selection, billing frequency, service history Contact Information: For reminders, scheduling, and updates Service Data: Technician notes, tune-up records, maintenance history We use this information to: Schedule seasonal visits and deliver priority support. Provide personalized care and address inquiries. Deliver discounts, perks, and updates relevant to your plan. We do not sell your data. It’s only shared with trusted partners needed to fulfill your membership. You may cancel or request data removal at any time by contacting [email protected]. Membership-related communication is considered essential and will only include relevant updates unless you separately opt in to promotions. We do not sell your data. It’s only shared with trusted partners needed to fulfill your membership and never for marketing purposes.

12. Contact Us

If you have questions about this policy or your data, please contact us:

Soligo Air, LLC

6752 Curtis Street, Orlando, FL 32807

Phone: +1 (321) 280-2978

Email: [email protected]

Website: www.soligoair.com
License #CAC1823002